Sharepoint2019 Unable to open files online when connecting to office online server

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After my office online server is set up, when I connect to SharePoint, I cannot preview or edit word, excel, and PowerPoint from SharePoint. When I open word, I will be prompted with the following screenshot. After viewing ULS logs, I will be prompted with the following logs. How can I make it work normally?
2022-09-14 06:25:29.42	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	Office Online common	ajba4	Medium	WAC Server HttpModule: Beginning request at target [UREDACTED_(Xp5ibtoeRnaQbxX/2XYY6mT9FGcvVIk/ifkBwPYfqnc=)] in session [96cd64a0-2711-6064-968b-5cb0137105d6] server build [16.0.10353.20001] client build [0.0.0.0]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.42	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	ULS Logging	Logging Correlation Data	xmnv	Medium	UserSessionId=96cd64a0-2711-6064-968b-5cb0137105d6	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.42	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	Office Online common	ahe2c	Medium	Requested UI Culture '2052' is different from the fall back culture '1033'	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.42	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	Office Online Flighting	b2kgh	Medium	[FlightContext] PreCheckFlighting For InstantEdit flow is disabled. Either PreCheckFileFlighting or PreCheckFileFlightingForInstantEdit is disabled, host:[SharePointOnline] does not support it, or userId is null	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.42	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	ai85o	Medium	WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.42	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Services Infrastructure	Services Infrastructure Logging	a3ig9	Medium	WAC boot-related beacons are disabled	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.42	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	MiniCheck	aubfb	Medium	UseMiniCheck return false: NoMiniCheckForSession=False, MiniCheckDataExist=False, MiniCheckConfigIsEnabled=False	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.42	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	Office Online common	ahe2c	Medium	Requested UI Culture '2052' is different from the fall back culture '1033'	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.42	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Services Infrastructure	Services Infrastructure Logging	axir6	Medium	StaticResourcesLoader: Flushing http page response	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.42	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	bq3bt	Medium	EnsureCheckedAndExists: CheckFileInfo not called yet but tried to access member QuerySignatureWithVersion	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.42	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Services Infrastructure	Services Infrastructure Logging	a22ei	Medium	CheckBaseDocumentInternal: {"UserLogString":"IREDACTED","RequiresVersion":true,"fUserCacheLookup":true,"BaseDocumentCache":false}	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	adhse	Medium	WOPI CheckFileInfo: Start [url:UREDACTED_(tsapgZcSxg7m8rHCJsH1Ntu/31BELTbbETdiJU1KkRI=)]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	ckz9m	Medium	ProofKeyCache.SignData: Signing data, no match found.	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	ck47f	Medium	WOPI Proof Data: AccessToken Hash '-1238580103' [1019 bytes], URL is 1166 bytes, TimeStamp '637987335294391814' [8 bytes]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	ai85q	Medium	WOPI Proof: Using Current private key (to sign) that matches Current public key  BgIAAACkAABSU0ExAAgAAAEAAQCxRHBA0YPOq7OybPc5N2H4NLDfCbkKP+j3LMUbGeh3aIlm82eNZkfNGrqXSDLIiCfYu8LUEHdWWNbpFz+LWKC87SWebOooIRLWWEdFUxXydTVgxu/2sjQqpR5HVDIqvnc7hmGxwIU1IIMbeHjZCZ2Nrt0n7gV2Gy+wcY6BGuHen2ezpP6MlaLg4JwWHBwks4uhpctIYXGWnyv5hXcDVGQ3U20WZHeAGHUR1F1GRngxcCB5gRuDv943msDCyUrkoUdbJCnqCUJnDbij0nDd1Kypi5aBQ8ocW6uID/BExflSQk/DfBjrTscPmnZLfonoHYjUCAX79pKPAmaqUF4oLzbE	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	ciedx	Medium	WOPI Proof - Successfully signed the data with the Current private key [Method: RSACryptoServiceProvider] [2 ms] [ProviderInitMs: 0 ms] [SignInDuration: 2 ms]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	ai85o	Medium	WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	ciedw	Medium	Cannot create WOPI Proof Token - could not find valid Old proof key data	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	aoofx	Medium	HttpRequestAsync (Wopi,CheckFile,WACSERVER) Starting [mode: GET]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x2CB0	Hosted Office Online	WAC Hosting Interaction	aoogc	Unexpected	HttpRequestAsync, (Wopi,CheckFile,WACSERVER) no response [WebExceptionStatus:ReceiveFailure, url:UREDACTED_(B8hyslMQROdR0D89TkB81A5TxvDZPgrPEMYLi4EVU+M=)]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x2CB0	Hosted Office Online	WAC Hosting Interaction	aoogm	Medium	HttpRequestAsync (Wopi,CheckFile,WACSERVER) Setting Completion [Time in ms: 3, Bytes Read: 0, StartTime: 09/14/2022 06:25:29.439, ClientIP: , Url: UREDACTED_(B8hyslMQROdR0D89TkB81A5TxvDZPgrPEMYLi4EVU+M=)]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	Performance Reporting	ann56	Medium	Setting Completion: [Operation:Wopi.CheckFile] [CompletedSuccessfully:False] [RootOperation:] [StartTime:09/14/2022 06:25:29.439] [DurationInMilliseconds:3] [SizeInBytes:0] [ExtraInfo:]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	buqbb	Monitorable	{"WacRequestId":"914e9918-f889-4f9a-b232-2d368363e43a","httpStatusCode":"Unused","logPrefix":"Wopi,CheckFile,WACSERVER","requestDurationMs":"3","bytesRead":"0","bytesWritten":"0"}	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	buqay	Medium	Wopi,CheckFile,WACSERVER HttpRequestAsyncException [url:UREDACTED_(B8hyslMQROdR0D89TkB81A5TxvDZPgrPEMYLi4EVU+M=), e:Microsoft.Office.Web.Common.HttpRequestAsyncException: No Response in WebException ---> System.Net.WebException: 基础连接已经关闭: 接收时发生错误。 ---> System.IO.IOException: 无法从传输连接中读取数据: 远程主机强迫关闭了一个现有的连接。。 ---> System.Net.Sockets.SocketException: 远程主机强迫关闭了一个现有的连接。    在 System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)    在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)    --- 内部异常堆栈跟踪的结尾 ---    在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)    在 System.Net.Connection.ReadCallback(IAsyncResult asyncResult)    --- 内部异常堆栈跟踪的结尾 ---    在 System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)    在 Microsoft.Office.Web.Common.HttpRequestAsync.GetResponseCallback(IAsyncResult asyncResult)    --- 内部异常堆栈跟踪的结尾 ---]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	adhsk	Unexpected	WOPI CheckFile: Catch-All Failure [exception:Microsoft.Office.Web.Common.EnvironmentAdapters.UnexpectedErrorException: HttpRequest failed. ---> Microsoft.Office.Web.Common.HttpRequestAsyncException: No Response in WebException ---> System.Net.WebException: 基础连接已经关闭: 接收时发生错误。 ---> System.IO.IOException: 无法从传输连接中读取数据: 远程主机强迫关闭了一个现有的连接。。 ---> System.Net.Sockets.SocketException: 远程主机强迫关闭了一个现有的连接。    在 System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)    在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)    --- 内部异常堆栈跟踪的结尾 ---    在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)    在 System.Net.Connection.ReadCallback(IAsyncResult asyncResult)    --- 内部异常堆栈跟踪的结尾 ---    在 System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)    在 Microsoft.Office.Web.Common.HttpRequestAsync.GetResponseCallback(IAsyncResult asyncResult)    --- 内部异常堆栈跟踪的结尾 ---    --- 内部异常堆栈跟踪的结尾 ---    在 Microsoft.Office.Web.Apps.Common.WopiTalky.AddHostResponseDataAndThrow(Exception exception, HttpRequestAsyncResult result)    在 Microsoft.Office.Web.Apps.Common.WopiTalky.LogAndThrowWireException(HttpRequestAsyncResult result, HttpRequestAsyncException delayedException)    在 Microsoft.Office.Web.Apps.Common.WopiDocument.LogAndThrowWireException(HttpRequestAsyncResult result, HttpRequestAsyncException delayedException)    在 Microsoft.Office.Web.Common.HttpRequestAsync.End()    在 Microsoft.Office.Web.Apps.Common.WopiDocument.CheckWopiFile()]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	ajjve	Medium	WOPI CheckFile: Catch-All Failure [url:UREDACTED_(tsapgZcSxg7m8rHCJsH1Ntu/31BELTbbETdiJU1KkRI=)]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	Performance Reporting	ann56	Medium	Setting Completion: [Operation:WacCheckFile] [CompletedSuccessfully:False] [RootOperation:] [StartTime:09/14/2022 06:25:29.439] [DurationInMilliseconds:6] [SizeInBytes:0] [ExtraInfo:]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Services Infrastructure	Services Infrastructure Logging	bsl5f	Medium	BaseDocument::LogSessionMetrics: {"ApplicationLCID":"en-US","BrowserLCID":"en-US","DataLCID":"zh-CN"}	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	axvdb	Medium	CheckFailureCache.IncrementCheckFailureCount  Doc: f6dee1ceff14b5efbd98dfea44a04501f6109177b82885adb99f1ba222a022cf User: IREDACTED	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Services Infrastructure	Services Infrastructure Logging	b66ra	Unexpected	FileUnknownException with InnerException from CheckBaseDocument, InnerException: Microsoft.Office.Web.Common.EnvironmentAdapters.UnexpectedErrorException: HttpRequest failed. ---> Microsoft.Office.Web.Common.HttpRequestAsyncException: No Response in WebException ---> System.Net.WebException: 基础连接已经关闭: 接收时发生错误。 ---> System.IO.IOException: 无法从传输连接中读取数据: 远程主机强迫关闭了一个现有的连接。。 ---> System.Net.Sockets.SocketException: 远程主机强迫关闭了一个现有的连接。    在 System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)    在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)    --- 内部异常堆栈跟踪的结尾 ---    在 System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)    在 System.Net.Connection.ReadCallback(IAsyncResult asyncResult)    --- 内部异常堆栈跟踪的结尾 ---    在 System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)    在 Microsoft.Office.Web.Common.HttpRequestAsync.GetResponseCallback(IAsyncResult asyncResult)    --- 内部异常堆栈跟踪的结尾 ---    --- 内部异常堆栈跟踪的结尾 ---    在 Microsoft.Office.Web.Apps.Common.WopiTalky.AddHostResponseDataAndThrow(Exception exception, HttpRequestAsyncResult result)    在 Microsoft.Office.Web.Apps.Common.WopiTalky.LogAndThrowWireException(HttpRequestAsyncResult result, HttpRequestAsyncException delayedException)    在 Microsoft.Office.Web.Apps.Common.WopiDocument.LogAndThrowWireException(HttpRequestAsyncResult result, HttpRequestAsyncException delayedException)    在 Microsoft.Office.Web.Common.HttpRequestAsync.End()    在 Microsoft.Office.Web.Apps.Common.WopiDocument.CheckWopiFile()	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Services Infrastructure	Services Infrastructure Logging	by88d	Unexpected	FileUnknownException while loading the app. [FileSourceId: -1088102096] [ClusterId: 0] [ExtraErrorInfo: ]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Services Infrastructure	Services Infrastructure Logging	cmgyy	Monitorable	Unable to retrieve file name from.	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	Office Online SkypeChat	cq2gj	Monitorable	DocChat Disabled:baseDoc null	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	ai85o	Medium	WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	WAC Hosting Interaction	ai85o	Medium	WOPI Proof Keys - WS Farm State has no Old key (this is expected if recently installed)	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:29.43	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	Office Online common	af46w	Medium	WACServer HttpModule: Completed request with status code [200]	96cd64a0-2711-6064-968b-5cb0137105d6  
2022-09-14 06:25:30.33	w3wp.exe#WebWordViewer (0x7BF4)	0x2878	Hosted Office Online	Office Online common	ajba4	Medium	WAC Server HttpModule: Beginning request at target [UREDACTED_(12pftViM/4WEzzYVebr4+S1mI0MofA0zDFI0aN0WJas=)] in session [96cd64a0-2711-6064-968b-5cb0137105d6] server build [16.0.10353.20001] client build [16.0.10353.20001]	2a337c1a-3635-43b5-8481-79d1bb3cbc5d  
2022-09-14 06:25:30.33	w3wp.exe#WebWordViewer (0x7BF4)	0x2878	ULS Logging	Logging Correlation Data	xmnv	Medium	UserSessionId=96cd64a0-2711-6064-968b-5cb0137105d6	2a337c1a-3635-43b5-8481-79d1bb3cbc5d  
2022-09-14 06:25:30.33	w3wp.exe#WebWordViewer (0x7BF4)	0x2878	ULS Logging	Logging Correlation Data	xmnv	Medium	UserSessionId=96cd64a0-2711-6064-968b-5cb0137105d6	2a337c1a-3635-43b5-8481-79d1bb3cbc5d  
2022-09-14 06:26:00.53	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	Hosted Office Online	Office Online common	ajba4	Medium	WAC Server HttpModule: Beginning request at target [UREDACTED_(12pftViM/4WEzzYVebr4+S1mI0MofA0zDFI0aN0WJas=)] in session [96cd64a0-2711-6064-968b-5cb0137105d6] server build [16.0.10353.20001] client build [16.0.10353.20001]	7a7e1f5b-b192-4dcd-9d1c-f7ddac0ae25f  
2022-09-14 06:26:00.53	w3wp.exe#WebWordViewer (0x7BF4)	0x6028	ULS Logging	Logging Correlation Data	xmnv	Medium	UserSessionId=96cd64a0-2711-6064-968b-5cb0137105d6	7a7e1f5b-b192-4dcd-9d1c-f7ddac0ae25f  
						Hi @Tony Teng       

As I could not reproduce your issue on my server, I could only search for some similar issue according to your error message:    

https://sharepoint.stackexchange.com/questions/249388/sharepoint-2016-on-prem-switched-to-https-and-office-documents-dont-open    
This is the article which is needed in the issue to enable TLS 1.1 and TLS 1.2 support in SharePoint Server 2019:    

https://learn.microsoft.com/en-us/sharepoint/security-for-sharepoint-server/enable-tls-1-1-and-tls-1-2-support-in-sharepoint-server-2019    
Hope the two articles could help you.    
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